Last update : September 2023
  • Villach

    • Diakonie

      Free legal and social advice for refugees

      *Together with the client, we analyze the problems and develop solution strategies. The consultation includes as comprehensive an explanation as possible of possible courses of action and their consequences, so that clients can make an informed decision about how to proceed.

      The consultation takes place exclusively by telephone appointment!

      If possible, we would ask you to take people with language skills with you to the consultation appointments for translation work, if this is necessary.*

      Phone: +43 664 88 68 23 19

    • PIVA - Project group integration of foreigners

      Counseling center for migrants, German Course, Integration Course

      The project group for the integration of foreigners is an independent association with the aim of
      • To support migrants, refugees and asylum seekers in their social and cultural integration into Austrian society
      • to reduce fears of contact and possible prejudices through encounters between natives and foreigners
      • raise public awareness of the specific problems of strangers.

      Phone: +43 4242 36 3 63

    • JUNO - Emergency Shelter for young persons

      Emergency Shelter for young persons

      *If you are between 12 and 21 years old and have no place to sleep, then you are welcome with us! We offer you accommodation free of violence and drugs. Our offers are voluntary and free of charge. Our goal is that you feel safe and secure with us.

      Emergency shelter: Monday to Sunday from 6 p.m. to 9 a.m.: You can stay with us if you don’t know where else to go. You can also come to us without registering if you need help, want to take a shower, do your laundry or eat something.*


      Phone: +43 664 88654881

  • Innsbruck

    • Medcare

      Medical basic care (also without documents), Free of charge

      Medical basic care (also without documents), Free of charge (free mobile & stationary care, as well as initial care)

      Opening hours:

      16:00-18:00: Ordination Innrain 28/T45, 6020 Innsbruck.

      08:00-08:30: Ordination Innrain 28/T45, 6020 Innsbruck;
      08:45-09:30: “Wolfgangstube”, Kaiserjägerstraße 6, 6020 Innsbruck;
      09:45-10:30: tearoom, Kapuzinergasse 45, 6020 Innsbruck;
      10:45-11:45: “Katharina-Stube”, Rennweg 40, 6020 Innsbruck.

      18:30-19:15: “Wolfgangstube”, Kaiserjägerstr. 6, 6020 Innsbruck;
      19:30-20:15 (only in winter): Emergency shelter, Richard-Berger-Straße 10, 6020 Innsbruck;
      20:30-21:00: emergency shelter, Schusterbergweg 73, 6020 Innsbruck.

      (website: (link: text:

    • Ankyra

      free Psychotherapy Center for Refugees
      Phone no.: +43512564129
      Opening hours: 9am-12pm on Monday, Tuesday, and Thursday
      Website and Information in different languages:


      German courses and exchange for refugees

      Germantraining, programs for integration and German exchange.
      Open for all refugees (with limited numbers due to the local laws) / LGBTQI* community is welcome.
      Phone no.: +436602499117

    • Diakonie Flüchtlingsdienst Innsbruck

      independent legal counselling

      offers independent legal counselling by appointment. Make appointment via
      Phone no.: +435123230728676 or +43512323072
      Opening hours: Monday-Thursday 9am-12pm

    • Fluchtpunkt

      independent legal counselling

      Fluchtpunkt is offering independent legal counselling for refugees. Counselling by appointment via:
      phone: +43512581488 (from Monday-Thursday between 9am-12pm)
      Whats app or Signal: +436649207973

    • Lilawohnt

      Support center for homeless women*, lesbians, intersex, trans, non-binary, and agender individuals (no cis-men!)
      Phone no.: +43512562477

    • TSD (Tiroler Soziale Dienste)

      TSD (Tiroler Soziale Dienste) are responsible for housing of refugees and free German courses.
      Phone no. : +4351221440

    • ZeMit

      Counseling Center for Migration, Participation, Recognition & Discrimination

      Counselling Center for Migration, Participation, Recognition & Discrimination
      → You can report cases of discrimination here!!
      Phone no. : +43512577170

    • Teestube

      free breakfast, washing clothes, shower

      Teestube offers free breakfast and possibility to shower and wash clothes for free (for washing clothes an appointment is needed).

      Phone: +43 (0)512 57 73 66

    • Wolfgangsstube

      Food (breakfast and dinner)

      • Wolfgangsstube offers free breakfast from Monday-Friday between 8.30am-9:30am and warm dinner every day in the week at 6:30pm.*
    • Notschlafstelle Schusterbergweg

      emergency shelter

      *The only emergency shelter that currently does not request identification, also accessible for people without documents.

      Opening hours: 5:30pm - 9am every day*

      phone no: +436604125564

    • Mikado

      place to hang out

      *A municipal location where homeless individuals can relax during the day
      Alcohol-tolerant space (suitable for individuals with alcohol addiction)
      Free washing facilities & on-site social worker support.

      Opening hours: 11am-5pm everyday*

      Phone no: +4369916340130

    • Cafe Lotta

      *Leftist center.
      Intercultural evenings, food and drinks available for donation.

      Opening hours: Tuesday evening after 7pm,
      first Friday every months: FLINTAevening

    • Il Corvo

      Restaurant offering food on a donation basis Counseling services & language cafe

      *Restaurant offering food on a donation basis
      Counseling services & language cafe.

      Opening hours: Wednesday-Sunday 12pm-10pm*

      Phone no: +43 512 319539
      Mobile no: +4367764065733

    • Shared activities (soccer, table tennis, swimming, crafting)

      Shared activities (soccer, table tennis, swimming, crafting)

      • Possibilities to play soccer, table tennis, swimming, or do crafting

      Besele Sportplatz Wilten
      Innerkoflerstraße 15, 6020 Innsbruck
      Tivoli Sportplatz W2
      Stadionstraße 1b, Pradl, 6020

      Table tennis:
      Rapoldi Park
      Körnerstraße 11, 6020 Innsbruck

      Swimming (only in summer):
      Tivoli Freibad (nur Sommer)
      Purtschellerstraße 1, 6020 Innsbruck

      endlich* Gemeinschaftswerkstatt
      Jahnstraße 20, 6020 Innsbruck

    • Clothes - Kleiderausgabe des Vereins für Obdachlose

      Clothes for free, shower for free

      *Kleiderausgabe des Vereins für Obdachlose offers clothes for free and showers for free.

      Opening hours:
      Monday, Wednesday, Thursday, Friday between 9am-12pm*

      **Phone no: +43 512 560623

    • Clothes - Kostnixladen

      Clothes for free, swap shop

      • Kostnixladen offers clothes for free, swap shop.

      Opening hours:
      Monday: 10am-12pm
      Tuesday: 6pm-8pm
      Wednesday: 2pm-4pm
      Thursday: 6pm-8pm
      Friday: 10am-12pm*

    • Cultural Association - Alevi Association

      Cultural Association - Alevi Association

      *Cultural Association - Alevi Association

      Open on saturday and sunday*

    • Cultural Association: ATIGF & Kulturverein Evrensel

      Federation of Workers and Youth from Turkey in Austria

      Cultural Association:
      Federation of Workers and Youth from Turkey in Austria

    • Cultural Association: Dem.Kurd

      Kurdish Association

      Cultural Association: Dem.Kurd - Kurdish Association

  • Wien / Vienna

    • Dessi - legal counseling

      Dessi (Deserteurs- und Flüchtlingsberatung)- legal counseling

      *free legal counseling independent of legal status, emergency counseling.

      When: Wednesday between 6pm-7.30pm
      no appointment needed, please bring all your documents.*


      Phone no: +43-1-533 72 71

    • Diakonie Independent Counseling Vienna

      Diakonie Independent Counseling Vienna for individuals with a refugee background

      • Diakonie independent counseling Vienna offers legal counseling for people in asylum process.

      Services: Open asylum counseling, preparation for interviews with the Federal Office for Immigration and Asylum (BFA), support with applications (asylum/secondary application, §§ 55-57 AsylG, temporary stay), perspective counseling (regularization), discussion of decisions and appeals, detention counseling, statements/complaints (when BBU does not represent), transition from AsylG to NAG, (administrative) criminal law counseling
      Note: Personal appointments strictly by phone appointment only!
      Please try to bring a person who can translate if possible.

      Opening Hours: Mon-Thu: 09:00am - 5:00pm
      Telephone Availability:
      Mon, Tue, Thu, Fri: 9:00am-1:00pm
      Wed: 1:00pm-5:00pm

      Phone no: +43 1 40 56 29 51

    • Caritas Asylum Law Counseling

      Caritas Asylum Law Counseling - free legal counseling

      • Free legal counseling.*

      Services: Asylum law counseling, preparation for interviews and hearings, drafting of legal documents and supplementary appeals, ongoing case support according to capacity.

      Phone no: +43 5 178 026 70

    • Tralalobe - legal counseling

      Free legal counseling

      Services: Personal counseling & information, explanation of official decisions & procedures, clarification of asylum and foreign law perspectives, drafting of legal documents and appeals, preparation for official or court appointments, legal representation in asylum proceedings.
      Note: Appointments by arrangement.

      Phone no:
      +43 (0) 670 4079624 / Florian Stummelreiter,
      +43 (0) 670 4001453. / Iris Schönböck

    • Integrationshaus - legal counseling

      Integrationshaus - legal counseling

      Services: Legal counseling; preparation and representation, drafting of legal documents; advice on social rights and access to the job market.

      Opening Hours: Mon+Tue: 10:00am - 1:00pm / 2pm – 4pm, Wed: 10:00am – 1:00pm, Thu: 10:00am - 1:00pm / 2pm – 4pm

      Phone no: +43-699-12 12 35 30

    • Queer Base - legal advice, counseling, support

      Queer Base - legal advice and other support for LGBTIQ* individuals

      For LGBTIQ individuals*
      Services: Legal advice, social and coming-out counseling, networking within the community, support in medical and psychological matters.

      Opening Hours:
      Mon from 11 am to 5 pm, Tue from 11 am to 2 pm, Wed from 11 am to 5 pm, Thu from 3 pm to 6 pm

      Phone no: +43 664 6594171

    • LEFÖ - IBF Intervention Center for Victims of Trafficking

      LEFÖ - IBF Intervention Center for Victims of Trafficking

      Who: Migrants who are trafficked for prostitution, marriage, household work, or other exploitative activities due to violence, threats, exploitation of their strong dependency, or deception within or to Austria

      Services: Counseling, detention counseling, housing support, therapy, support in legal proceedings, and more

      Phone no: +43 1 796 92 98

    • AmberMed

      AmberMed - medical care

      • Free medical care for people without insurance, independent of legal status*

      Opening hours:
      Monday and Wednesday: 1.30pm - 4pm
      Tuesday and Thursday: 8.30am - 11am

      Phone no: +43 1 589 00 847

    • Barmherzige Brüder - medical care

      Barmherzige Brüder - medical care for people without insurance

      Barmherzige Brüder offers medical care for people without insurance independent of legal status

      Phone no: +43 1 21121-0

    • NeunerHaus - medical care

      Neunerhaus - free medical care for people without insurance

      Who: Uninsured individuals and homeless people , independent of legal status
      Services: Free medical assistance (general medicine, dental practice, ophthalmology, etc.) with video interpretation.

      Opening Hours:
      General Medicine: Mon, Wed, Thu, Fri: 9:00am – 1:00pm, Tue 2:00pm – 6:00pm

      Dental Practice: Mon – Fri: 9:00am – 1:00pm

      Mental Health Practice: Group sessions: Open Talk: Wednesday 1:00pm – 2:30pm (except on public holidays), Meeting point: neunerhaus Café; Group sessions: Women’s Talk: Tuesday, 10:00-11:30 (except on public holidays), Meeting point neunerhaus Café


      Phone no: +43 1 990 09 09 500


    • Hemayat

      Psychological support

      Who: All individuals who have experienced extreme trauma due to torture or war
      Services: Psychotherapy in the individual’s native language

      Opening Hours:
      Registration during office hours: Monday, Wednesday, Friday: 8:00am-1:00pm; Tuesday, Thursday: 1:00pm-5:00pm (by phone or email)

      Phone no: +43 1 216 43 06


    • Flüchtlinge Willkommen

      Trying to provide housing for refugees

      Providing accommodation (shared apartments) for refugees (WG rooms)

      Online registration:

    • Men Via - Male Victims of trafficking

      Support for Male Victims of trafficking

      Men Via provides all kind of support for male victims of trafficking or exploitation

      Services: Counseling, emergency accommodations, support with psychological and social matters, educational programs

      Opening hours: Monday, Wednesday, Thursday 9.00am to 1.00pm

      Phone no: +43 1 60191 - 5454, +43 699 174 82 186

    • KostNixLaden - free clothing

      free clothing and other things

      Free clothing and other things

      Opening hours:
      Monday, Thursday, Friday between 3pm to 6pm

      Phone no: +43 677 637 91 59 0

  • Graz

    • Marienambulanz - free medical care

      an open clinic with low-threshold primary and basic medical care for people in need.Free of charge. Barrier-free. With interpreting services.

      an open clinic with low-threshold primary and basic medical care for people in need.Free of charge. Barrier-free. With interpreting services.

      *Opening hours: open daily.

      General medicine:
      Monday - Wednesday and Friday from 12:00 PM - 2:00 PM
      Thursday from 9:00 AM - 11:00 AM

      Consultation hour specifically for women:
      Tuesday from 8:00 AM - 10:00 AM

      Telephone inquiries for prescriptions and appointments:
      By phone from Monday - Friday between 9:30 AM and 11:30 AM*

      +43 (0)316 8015 351

    • Marienstüberl - free food

      breakfast and a warm lunch, but also opportunities to relax and spend time chatting

      *The Marienstüberl - Lunch Table & Meeting Place
      At Marienstüberl, we offer breakfast and a warm lunch, but also opportunities to relax and spend time chatting.

      • Warm meals in the morning and at noon - the quantity depends on the amount and abundance of donations.
      • A place to linger: Time for chatting, reading the newspaper, playing cards, or simply a chance to relax and warm up.
      • Food distribution in cooperation with social counseling.
      • Counseling for housing and job searches, bureaucratic procedures, etc.
      • An opportunity to make important phone calls.

      Staying at Marienstüberl is only possible for individuals who are above 18 years old.*

      Opening hours:
      Breakfast: from 09:00 AM. The quantity depends on the amount and abundance of donations.
      Lunch: at 12:00 PM and 1:00 PM in two groups, for a total of about 200 guests.
      Time for chatting, reading the newspaper, playing cards, or just a chance to relax and warm up.
      Food distribution for families is available in cooperation with social counseling every Tuesday, Thursday, and Friday from 09:30 AM to 1:30 PM.
      Shower facilities are available Monday through Friday from 09:00 AM to 11:00 AM.

      Phone: +43 676 88015 8267

    • Zebra - Counseling and therapy services, legal counseling

      Zebra offers Counseling and therapy services and legal counseling

      *Zebra offers different counseling and therapy services free of charge with interpreting services:

      • legal counseling
      • psychotherapy
      • children and family
      • work and education*

      ZEBRA - Intercultural Counseling and Therapy Center
      Granatengasse 4/3rd Floor
      8020 Graz
      Phone: +43/ 316/ 83 56 30
      Please contact us to schedule an appointment!


    • Caritas counseling for Asylum and Foreign Law

      Caritas- free legal counseling

      Counseling for Asylum and Foreign Law
      The legal counseling provides free legal advice, support, and representation in matters and issues related to residency law, as well as preparation, accompaniment, and representation at administrative and court appointments.

      Asylum and foreign law duty service:
      Where: At Mariengasse 24, 8020 Graz
      When: Monday and Wednesday, between 9:00 AM and 12:00 PM
      Case acceptance is based on the daily capacity limits.
      Please bring all relevant documents and paperwork!

      Phone: +43 316 8015-334

    • Barmherzige Brüder Graz - medical care

      Barmherzige Brüder - medical care

      Medical care (hospital) - independent of legal status

      Krankenhaus Barmherzige Brüder Graz
      Telefon: +43 316 7067 0

    • Arche 38 - emergency shelter

      Arche 38 - Emergency shelter

      The Arche 38 is a contact point for homeless people in Graz. We help regardless of age, gender, religion, nationality, ethnicity, or political beliefs.

      ** Contact and opening hours:
      Phone: +43 316 8015-730
      Telephone Availability daily 00:00-24:00

      about 10 minutes on foot from the train station towards Citypark (just past AMS West) or by bus line 50 - Steinfeldfriedhof stop

      Contact Point
      MO-FR: 09:00-15:00
      SA, SU, Holidays: 09:00-12:00

      Emergency Shelter
      Winter (November - March)
      daily 18:00-10:00
      Summer (April - October)
      daily 19:00-10:00


    • Schwarze Raupe - political space for exchange and support

      Schwarze Raupe - political space for contact and support

      The “Schwarze Raupe” (Black Caterpillar) is a radical left space for discussion, but also for reading, learning, or just hanging out. Part of the Black Caterpillar is the Infoladen Graz, which offers materials on anarchism, feminism, anti-racism, and much more. In the Black Caterpillar, there are also lectures, workshops, and communal movie nights.

      **Contact and Info: