Contacts

*Together with the client, we analyze the problems and develop solution strategies. The consultation includes as comprehensive an explanation as possible of possible courses of action and their consequences, so that clients can make an informed decision about how to proceed.

The consultation takes place exclusively by telephone appointment!

If possible, we would ask you to take people with language skills with you to the consultation appointments for translation work, if this is necessary.*

beratung.kaernten@diakonie.at)
diakonie.at/unsere-angebote-und-einrichtungen/unabhaengige-beratung-kaernten

Phone: +43 664 88 68 23 19

The project group for the integration of foreigners is an independent association with the aim of
• To support migrants, refugees and asylum seekers in their social and cultural integration into Austrian society
• to reduce fears of contact and possible prejudices through encounters between natives and foreigners
• raise public awareness of the specific problems of strangers.

beratung@piva.or.at)

Phone: +43 4242 36 3 63

*If you are between 12 and 21 years old and have no place to sleep, then you are welcome with us! We offer you accommodation free of violence and drugs. Our offers are voluntary and free of charge. Our goal is that you feel safe and secure with us.

Emergency shelter: Monday to Sunday from 6 p.m. to 9 a.m.: You can stay with us if you don’t know where else to go. You can also come to us without registering if you need help, want to take a shower, do your laundry or eat something.*

(email: juno.villach@diakonie-delatour.at)

Phone: +43 664 88654881

Medical basic care (also without documents), Free of charge (free mobile & stationary care, as well as initial care)

Opening hours:

Monday
16:00-18:00: Ordination Innrain 28/T45, 6020 Innsbruck.

Wednesday
08:00-08:30: Ordination Innrain 28/T45, 6020 Innsbruck;
08:45-09:30: “Wolfgangstube”, Kaiserjägerstraße 6, 6020 Innsbruck;
09:45-10:30: tearoom, Kapuzinergasse 45, 6020 Innsbruck;
10:45-11:45: “Katharina-Stube”, Rennweg 40, 6020 Innsbruck.

Thursday
18:30-19:15: “Wolfgangstube”, Kaiserjägerstr. 6, 6020 Innsbruck;
19:30-20:15 (only in winter): Emergency shelter, Richard-Berger-Straße 10, 6020 Innsbruck;
20:30-21:00: emergency shelter, Schusterbergweg 73, 6020 Innsbruck.

(website: (link: https://www.caritas-tirol.at/hilfe-angebote/menschen-in-not/medcare-medizinische-basisversorgung/page text: https://www.caritas-tirol.at/hilfe-angebote/menschen-in-not/medcare-medizinische-basisversorgung/page))

free Psychotherapy Center for Refugees
Phone no.: +43512564129
Email: ankyra@diakonie.at
Opening hours: 9am-12pm on Monday, Tuesday, and Thursday
Website and Information in different languages: diakonie.at/unsere-angebote-und-einrichtungen/ankyra-zentrum-fuer-interkulturelle-psychotherapie-in-tirol

German courses and exchange for refugees. They also offer regular German courses for women and LGBTQI*.
Phone no.: +436602499117
Email: deutschalsfreundinsprache@gmail.com

offers independent legal counselling by appointment. Make appointment via
Phone no.: +435123230728676 or +43512323072
Email:integration.tirol@diakonie.at
Opening hours: Monday-Thursday 9am-12pm

Fluchtpunkt is offering independent legal counselling for refugees. Counselling by appointment via:
phone: +43512581488 (from Monday-Thursday between 9am-12pm)
Whats app or Signal: +436649207973
email: info@fluchtpunkt.org

Support center for homeless women*, lesbians, intersex, trans, non-binary, and agender individuals (no cis-men!)
Phone no.: +43512562477
Email: beratung@lilawohnt.at

TSD (Tiroler Soziale Dienste) are responsible for housing of refugees and free German courses.
Homepage: tsd.gv.at
Phone no. : +4351221440
Email: office@tsd.gv.at

Counselling Center for Migration, Participation, Recognition & Discrimination
→ You can report cases of discrimination here!!
Website: zemit.at
Phone no. : +43512577170
Email: office@zemit.at

Teestube offers free breakfast and possibility to shower and wash clothes for free (for washing clothes an appointment is needed).

teestube@obdachlose.at)
(https://www.obdachlose.at/teestube/)

Phone: +43 (0)512 57 73 66

• Wolfgangsstube offers free breakfast from Monday-Friday between 8.30am-9:30am and warm dinner every day in the week at 6:30pm.*

*The only emergency shelter that currently does not request identification, also accessible for people without documents.

Opening hours: 5:30pm - 9am every day*

nost@tsd.gv.at

phone no: +436604125564

*A municipal location where homeless individuals can relax during the day
Alcohol-tolerant space (suitable for individuals with alcohol addiction)
Free washing facilities & on-site social worker support.

Opening hours: 11am-5pm everyday*

mikado@tsd.gv.at

Phone no: +4369916340130

*Leftist center.
Intercultural evenings, food and drinks available for donation.

Opening hours: Tuesday evening after 7pm,
first Friday every months: FLINTAevening
linksvominn.noblogs.org
cafelotta@riseup.net

*Restaurant offering food on a donation basis
Counseling services & language cafe.

Opening hours: Wednesday-Sunday 12pm-10pm*
/ilcorvo.noblogs.org
ilcorvo@riseup.net

Phone no: +43 512 319539
Mobile no: +4367764065733

• Possibilities to play soccer, table tennis, swimming, or do crafting

Soccer:
Besele Sportplatz Wilten
Innerkoflerstraße 15, 6020 Innsbruck
Tivoli Sportplatz W2
Stadionstraße 1b, Pradl, 6020

Table tennis:
Rapoldi Park
Körnerstraße 11, 6020 Innsbruck

Swimming (only in summer):
Tivoli Freibad (nur Sommer)
Purtschellerstraße 1, 6020 Innsbruck

Crafting:
endlich* Gemeinschaftswerkstatt
Jahnstraße 20, 6020 Innsbruck

*Kleiderausgabe des Vereins für Obdachlose offers clothes for free and showers for free.

Opening hours:
Monday, Wednesday, Thursday, Friday between 9am-12pm*

**Phone no: +43 512 560623

• Kostnixladen offers clothes for free, swap shop.

Opening hours:
Monday: 10am-12pm
Tuesday: 6pm-8pm
Wednesday: 2pm-4pm
Thursday: 6pm-8pm
Friday: 10am-12pm*

*Cultural Association - Alevi Association

Open on saturday and sunday*

Cultural Association:
Federation of Workers and Youth from Turkey in Austria

Cultural Association: Dem.Kurd - Kurdish Association

*free legal counseling independent of legal status, emergency counseling.

When: Wednesday between 6pm-7.30pm
no appointment needed, please bring all your documents.*

(info@deserteursberatung.at)

Phone no: +43-1-533 72 71

• Diakonie independent counseling Vienna offers legal counseling for people in asylum process.

Services: Open asylum counseling, preparation for interviews with the Federal Office for Immigration and Asylum (BFA), support with applications (asylum/secondary application, §§ 55-57 AsylG, temporary stay), perspective counseling (regularization), discussion of decisions and appeals, detention counseling, statements/complaints (when BBU does not represent), transition from AsylG to NAG, (administrative) criminal law counseling
Note: Personal appointments strictly by phone appointment only!
Please try to bring a person who can translate if possible.

Opening Hours: Mon-Thu: 09:00am - 5:00pm
Telephone Availability:
Mon, Tue, Thu, Fri: 9:00am-1:00pm
Wed: 1:00pm-5:00pm

Phone no: +43 1 40 56 29 51

beratung.ost@diakonie.at
diakonie.at/unsere-angebote-und-einrichtungen/unabhaengige-beratung-wien

• Free legal counseling.*

Services: Asylum law counseling, preparation for interviews and hearings, drafting of legal documents and supplementary appeals, ongoing case support according to capacity.

Phone no: +43 5 178 026 70

asylrechtsberatung@caritas-wien.at

Services: Personal counseling & information, explanation of official decisions & procedures, clarification of asylum and foreign law perspectives, drafting of legal documents and appeals, preparation for official or court appointments, legal representation in asylum proceedings.
Note: Appointments by arrangement.

Phone no:
+43 (0) 670 4079624 / Florian Stummelreiter,
+43 (0) 670 4001453. / Iris Schönböck

Services: Legal counseling; preparation and representation, drafting of legal documents; advice on social rights and access to the job market.

Opening Hours: Mon+Tue: 10:00am - 1:00pm / 2pm – 4pm, Wed: 10:00am – 1:00pm, Thu: 10:00am - 1:00pm / 2pm – 4pm

rechtsberatung@integrationshaus.at

Phone no: +43-699-12 12 35 30

For LGBTIQ individuals*
Services: Legal advice, social and coming-out counseling, networking within the community, support in medical and psychological matters.

Opening Hours:
Mon from 11 am to 5 pm, Tue from 11 am to 2 pm, Wed from 11 am to 5 pm, Thu from 3 pm to 6 pm

Phone no: +43 664 6594171

Who: Migrants who are trafficked for prostitution, marriage, household work, or other exploitative activities due to violence, threats, exploitation of their strong dependency, or deception within or to Austria

Services: Counseling, detention counseling, housing support, therapy, support in legal proceedings, and more

ibf@lefoe.at

Phone no: +43 1 796 92 98

• Free medical care for people without insurance, independent of legal status*

Opening hours:
Monday and Wednesday: 1.30pm - 4pm
Tuesday and Thursday: 8.30am - 11am

Phone no: +43 1 589 00 847

amber@diakonie.at

Barmherzige Brüder offers medical care for people without insurance independent of legal status

Phone no: +43 1 21121-0

Who: Uninsured individuals and homeless people , independent of legal status
Services: Free medical assistance (general medicine, dental practice, ophthalmology, etc.) with video interpretation.

Opening Hours:
General Medicine: Mon, Wed, Thu, Fri: 9:00am – 1:00pm, Tue 2:00pm – 6:00pm

Dental Practice: Mon – Fri: 9:00am – 1:00pm

Mental Health Practice: Group sessions: Open Talk: Wednesday 1:00pm – 2:30pm (except on public holidays), Meeting point: neunerhaus Café; Group sessions: Women’s Talk: Tuesday, 10:00-11:30 (except on public holidays), Meeting point neunerhaus Café

CLOSED ON PUBLIC HOLIDAYS

Phone no: +43 1 990 09 09 500

Email: hallo@neunerhaus.at, arztpraxis@neunerhaus.at, zahnarzt@neunerhaus.at

neunerhaus.at

Who: All individuals who have experienced extreme trauma due to torture or war
Services: Psychotherapy in the individual’s native language

Opening Hours:
Registration during office hours: Monday, Wednesday, Friday: 8:00am-1:00pm; Tuesday, Thursday: 1:00pm-5:00pm (by phone or email)

Phone no: +43 1 216 43 06

Email: anmeldung@hemayat.org; office@hemayat.org

hemayat.org

Providing accommodation (shared apartments) for refugees (WG rooms)

Online registration: fluechtlinge-willkommen.at

hallo@fluechtlinge-willkommen.at

Men Via provides all kind of support for male victims of trafficking or exploitation

Services: Counseling, emergency accommodations, support with psychological and social matters, educational programs

Opening hours: Monday, Wednesday, Thursday 9.00am to 1.00pm

Phone no: +43 1 60191 - 5454, +43 699 174 82 186

Free clothing and other things

Opening hours:
Monday, Thursday, Friday between 3pm to 6pm

Phone no: +43 677 637 91 59 0
kostnixladen.at

an open clinic with low-threshold primary and basic medical care for people in need.Free of charge. Barrier-free. With interpreting services.

*Opening hours: open daily.

General medicine:
Monday - Wednesday and Friday from 12:00 PM - 2:00 PM
Thursday from 9:00 AM - 11:00 AM

Consultation hour specifically for women:
Tuesday from 8:00 AM - 10:00 AM

Telephone inquiries for prescriptions and appointments:
By phone from Monday - Friday between 9:30 AM and 11:30 AM*

Contact:
+43 (0)316 8015 351
email: marienambulanz@caritas-steiermark.at
Website: caritas-steiermark.at/hilfe-angebote/menschen-in-not/medizinische-erst-und-grundversorgung-marienambulanz

*The Marienstüberl - Lunch Table & Meeting Place
At Marienstüberl, we offer breakfast and a warm lunch, but also opportunities to relax and spend time chatting.

• Warm meals in the morning and at noon - the quantity depends on the amount and abundance of donations.
• A place to linger: Time for chatting, reading the newspaper, playing cards, or simply a chance to relax and warm up.
• Food distribution in cooperation with social counseling.
• Counseling for housing and job searches, bureaucratic procedures, etc.
• An opportunity to make important phone calls.

Staying at Marienstüberl is only possible for individuals who are above 18 years old.*

Opening hours:
Breakfast: from 09:00 AM. The quantity depends on the amount and abundance of donations.
Lunch: at 12:00 PM and 1:00 PM in two groups, for a total of about 200 guests.
Time for chatting, reading the newspaper, playing cards, or just a chance to relax and warm up.
Food distribution for families is available in cooperation with social counseling every Tuesday, Thursday, and Friday from 09:30 AM to 1:30 PM.
Shower facilities are available Monday through Friday from 09:00 AM to 11:00 AM.

Contact:
Phone: +43 676 88015 8267
Email: adam.lamprecht@caritas-steiermark.at
Website: marienstueberl.at

*Zebra offers different counseling and therapy services free of charge with interpreting services:

• legal counseling
• psychotherapy
• children and family
• work and education*

APPOINTMENT SCHEDULING:
ZEBRA - Intercultural Counseling and Therapy Center
Granatengasse 4/3rd Floor
8020 Graz
Phone: +43/ 316/ 83 56 30
office@zebra.or.at
Please contact us to schedule an appointment!

Website: zebra.or.at/ueber-uns
Facebook: facebook.com/ZEBRAGraz
Instagram: instagram.com/zebra_graz

Counseling for Asylum and Foreign Law
The legal counseling provides free legal advice, support, and representation in matters and issues related to residency law, as well as preparation, accompaniment, and representation at administrative and court appointments.

*Contact:
Asylum and foreign law duty service:
Where: At Mariengasse 24, 8020 Graz
When: Monday and Wednesday, between 9:00 AM and 12:00 PM
Case acceptance is based on the daily capacity limits.
Please bring all relevant documents and paperwork!

Phone: +43 316 8015-334
Email: j.krobath@caritas-steiermark.at
Website: caritas-steiermark.at/hilfe-angebote/flucht-integration/beratung-hilfe/asyl-und-fremdenrechtsberatung

Medical care (hospital) - independent of legal status

Contact:
Krankenhaus Barmherzige Brüder Graz
Telefon: +43 316 7067 0
Email: krankenhaus@bbgraz.at
Website: barmherzige-brueder.at/portal/graz/patientenbesucher/kontaktanfahrt

The Arche 38 is a contact point for homeless people in Graz. We help regardless of age, gender, religion, nationality, ethnicity, or political beliefs.

** Contact and opening hours:
Email: arche@caritas-steiermark.at
Phone: +43 316 8015-730
Telephone Availability daily 00:00-24:00

Location
about 10 minutes on foot from the train station towards Citypark (just past AMS West) or by bus line 50 - Steinfeldfriedhof stop

Contact Point
MO-FR: 09:00-15:00
SA, SU, Holidays: 09:00-12:00

Emergency Shelter
Winter (November - March)
daily 18:00-10:00
Summer (April - October)
daily 19:00-10:00

Website: caritas-steiermark.at/hilfe-angebote/wohnen-unterkuenfte/notschlafstellen/arche-38-notschlafstelle-kontaktstelle-wg**

The “Schwarze Raupe” (Black Caterpillar) is a radical left space for discussion, but also for reading, learning, or just hanging out. Part of the Black Caterpillar is the Infoladen Graz, which offers materials on anarchism, feminism, anti-racism, and much more. In the Black Caterpillar, there are also lectures, workshops, and communal movie nights.

**Contact and Info:
Website: schwarzeraupe.noblogs.org
Instagram: instagram.com/schwarzeraupe.graz