Medical assistance

Information about healthcare in asylum procedure or undocumented

Last update : September 2025

Here you find information about:

  • healthcare in asylum procedure and after
  • undocumented

You automatically have health insurance if you are:

  • in the asylum procedure → through Grundversorgung (basic care)
  • have refugee status or subsidiary protection → through BMS or employment
  • have a Duldung (tolerated stay after asylum rejection) → through Grundversorgung
  • working with a legal status → through your job (ÖGK insurance)

With ÖGK insurance:

  • You can go to any public doctor or hospital that accepts ÖGK
  • Private doctors are not covered
  • ÖGK pays for your doctor visits
  • For medicines or hospital stays, you might pay a small part yourself (Selbstbehalt)
  • Even if you are not insured, you can still get medical help in Austria. There are free or low-cost clinics, especially in big cities (see below) 
  • Undocumented individuals are also entitled to emergency care at public hospitals, though non-emergency services may incur costs they must arrange or pay later .

In Vienna:

Krankenhaus der Barmherzigen Brüder
Johannes-von-Gott-Platz 1
1020 Vienna
Tel: +43 1 21121 0
http://www.barmherzige-brueder.at/

AMBER-MED
Oberlaaer Straße 300-306
230 Vienna
https://amber-med.at/ich-brauche-hilfe/ (scroll down for other languages)

NeunerHaus
Margaretenstraße 166
1050 Vienna
Tel.: +43 1 990 09 09 500
https://www.neunerhaus.at/hilfe/gesundheit/

Diakonie Flüchtlingsdienst
Medical counselling especially for women:
Nobilegasse 25
1150 Vienna
Tel.: +43 664 88984969
https://fluechtlingsdienst.diakonie.at/einrichtung/sozmed-beratung

Overview medical and psychotherapeutical offerings in several Austrian cities:
https://fluechtlingsdienst.diakonie.at/einrichtungen? taetigkeit=94&angebot=All&bundesland=All

In Linz:

MAIZ (they are not a hospital but they can tell you where to go)
Scharitzerstraße 6-8 / 1st floor 4020 Linz
Tel.: +43 732 776070
http://maiz.at

In Graz:

Marienambulanz
Kleiststraße 73
8020 Graz
Tel. +43 316 8015 351
https://www.caritas-steiermark.at/marienambulanz