Contacts

Last update : August 2023

The listed contacts are sorted by region and then by category.

Table of Contents
  1. Brussels
    1. French lessons
    2. Administrative/social assistance
    3. Health
    4. Emergency housing
    5. Asylum procedure assistance
    6. Close camp
    7. Dutch lessons
    8. Housing

  • Brussels

    • French lessons

      • Collectif Alpha asbl

        Three centers in Brussels: Saint-Gilles, Forest, and Molenbeek
        02 533 09 24
        Register by phone
        Literacy classes. 15 euros per module.

      • Cours du Soir de Langues

        02 500 72 50
        cslangues@brucity.education
        French, Dutch, and English classes. Register online on their website.
        Spaces are limited.

      • Ligue de l’enseignement et de l’éducation permanente - LEEP

        info@ligue-enseignement.be
        02/511 25 87
        Fill out an online form. Alpha courses and French as a foreign language.

      • Lire et écrire

        02412 56 10
        bruxelles@lire-et-écrire.be
        0800 124 94 (9 a.m.–4 p.m.)
        Literacy

      • Vie féminine

        secretariat-national@viefeminine.be
        02 227 13 00
        Literacy and French language classes.

    • Administrative/social assistance

      General social support or assistance with administrative procedures

      • ADDS (Atelier des droits sociaux)

        secretariat@ladds.be
        02 512 02 90
        Please call to schedule an appointment during office hours
        Tuesday from 9:00 a.m. to 12:00 p.m.
        Wednesday from 9:00 a.m. to 12:00 p.m.

      • Espace social télé service

        02/5489800
        espacesocial@tele-service.be
        General social services office, walk-in only, every morning from 9 a.m. to 1 p.m.

      • Ribaucare - Espace social santé

        info@ribaucare.be
        Support for people with substance use disorders, general social services, group and community projects, debt mediation, and a medical center.

      • SINGA projet CALM

        Ahmed’s contact information:
        ahmedh@singa-belgium.org
        0470/57.65.07
        Request an “AdminBuddy”
        CPAS, health insurance, opening a bank account …

    • Health

      SOS Medecin: 02 513 02 02

      Life-threatening emergencies: 112

      Medibus
      De 18h30 à 20h45
      Lundi : gare centrale
      Mardi : gare du midi
      Jeudi : gare du nord

      Health centers: Find one near you at maisonmedicale.org

      • HUB Humanitaire

        Composed of the Red Cross, Médecins du Monde, Doctors Without Borders,
        Citizens’ Platform for Refugee Support, SOS Jeunes …
        Every day from 11:30 a.m. to 7:00 p.m. Tickets are distributed in front of the entrance starting at 11:00 a.m.
        Meals are served twice a day. A storage service is available to hold your belongings for one week. Showers (priority time slot for women between 11:30 a.m. and
        12:30 p.m.). Medical consultations. Counseling with a psychologist. Midwife consultations. Social and legal counseling. Phone calls to locate a loved one. Distribution of clothing and hygiene products. Reception, referral, and support for women seeking housing. Reception, referral, and support for unaccompanied minors.

      • Medimmigrant

        info@medimmigrant.be
        Hotline: 0800 14 960
        Monday, Thursday, Friday from 10 a.m. to 1 p.m.
        Tuesday from 2 p.m. to 6 p.m.
        Leading nonprofit organization

      • Centre Athéna

        No appointment needed
        Medical and social services available Monday through Friday from 9 a.m. to 6 p.m.
        Nursing services available daily from 10 a.m. to 5 p.m. (except Wednesday mornings) (not sure about weekends)
        Emergency medical and nursing consultations during the day for people who cannot see their primary care physician or who lack access to health care. Social services are also available.

      • Free Clinic

        info@freeclinic.be
        02 512 13 14
        Make an appointment by phone between 8:30 a.m. and 6:30 p.m.

      • Ribaucare - Espace social santé

        info@ribaucare.be
        Support for people with substance use disorders, general social services, group and community projects, debt mediation, and a medical center.

      • Cover - Projet Lama

        Medical Office Hours at Opale
        Every Monday from 2:00 p.m. to 4:00 p.m.

      • Entr’aide des marolles

        Monday through Friday, 8:30 a.m. to 6:30 p.m.

      • SAMPAS - Service d'accompagnement mobile pour l'accès aux soins

        Hepatitis C information and prevention, screening, mobile referral services to the Saint-Pierre University Hospital
        and other facilities for various tests and consultations, and referral services for psychological, medical, and social issues
        02 506 70 92
        sampas@stpierre-bru.be

      • SESO - Service Social de Solidarité Socialiste

        info@seso.be
        02 533 39 84
        Emergency hotline: Monday through Friday, 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m.

      • CASO

        02 225 43 00
        By appointment
        Phone hours: every day except Tuesday afternoons

    • Emergency housing

      • Samu Social

        0800 99 340 (ask for the person’s name, date of birth, and phone number first)

      • BelRefugees

        info@belrefugees.be
        To stay with a host. Send an email explaining your current situation, your specific needs, and your region.

      • Centre d’accueil d’Urgence Ariane

        equipe@centreariane.be
        02 346 66 60 (24/7)
        Crisis shelter for individuals experiencing acute psychosocial difficulties who require same-day admission and care.
        Possible referral of temporarily housed individuals to support services tailored to their specific needs.
        Material and psychological support, administrative assistance, information, and assistance with relationship or housing issues.
        Search for a long-term solution.

      • Centre de crise ariane

        02 346 66 60 (24/7)
        Temporary housing for emergency situations (fire or other)

      • Maison d’accueil porte ouverte (Open Doors)

        porte-ouverte@open-deur.be
        02/513 01 08
        Shelter for women ages 18 and older, with or without children
        Monday through Friday, 7:30 a.m. to 9:00 p.m.
        Saturday and Sunday, 9:00 a.m. to 9:00 p.m.

      • Pierre d’Angle asbl

        info@pierredangle.be
        02 513 38 01
        An organization that provides shelter for homeless people (limited capacity) and a day center (showers, naps, and social support)

      • Poverello

        02 511 52 12
        For men over 50

    • Asylum procedure assistance

      Assistance with the preparation of the narrative and the asylum process

      • Belrefugees - service SISA

        legal@belgrefugees.be
        Every afternoon from 1:00 p.m. to 5:00 p.m., except Wednesdays.
        8 to 16 tickets are distributed around 10 a.m. Explanation of the Dublin procedure and strategy, referral to attorneys, and assistance with appeals. Second-line appointments are available for preparing for interviews at the OE and CGRA, preparing appeals, analyzing assessment notes, or reviewing the applicant’s statement.

      • Nansen

        +32 487 84 65 40
        dossiers@nansenrefugee.be
        Send the asylum questionnaire and the NANSEN form (available on their website) by email

    • Close camp

      If you or a loved one ends up in a Close camp, the first thing you should do is get a lawyer!! These contacts can help you, but they can never replace a lawyer (see legal assistance).

      • Getting the Voice Out

        0484 02 67 81
        gettingthevoiceout@riseup.net
        Offer support (SIM card), share your story, and speak out. Contact us if you or a friend is in a detention center.

      • Caritas Secours International

        02 229 36 11
        caritasinternational.be
        Use the contact form on their website
        Visits to detention centers

      • JRS Belgique (Jesuit Refugee Service)

        02 738 08 18
        info@jrsbelgium.org
        Visits to inmates and home care for families

      • SESO - Service Social de Solidarité Socialiste

        info@seso.be
        02 533 39 84
        Emergency hotline: Monday through Friday, 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m.

    • Dutch lessons

      • Cours du Soir de Langues

        02 500 72 50
        cslangues@brucity.education
        French, Dutch, and English classes. Register online on their website.
        Spaces are limited.

      • Huizen van het Nederlands

        info@huisnederlandsbrussel.be
        02 313 96 00
        23 Rue Philippe de Champagne, 1000 Brussels
        Monday: 2:00 p.m.–4:00 p.m.
        Tuesday: 9:00 a.m.–11:00 a.m. / 2:00 p.m.–4:00 p.m.
        Wednesday: 2:00 p.m.–4:00 p.m.
        329 Rue Leopold I, 1090 Jette
        12–14 Avenue de la Couronne, 1050 Ixelles

    • Housing

      Due to the current housing crisis in Brussels, finding a place to live is extremely difficult. You don’t have to have a residence permit to sign a lease, but landlords often require one… Some organizations can help you find a place, but don’t overlook word of mouth, websites, or Facebook groups—especially if you’re undocumented…

      Régie foncière: regiefonciere.bruxelles.be

      Websites:

      • immoweb.be
      • immovlan.be
      • 2ememain.be
      • realo.be
      • rentola.be
      • zimmo.be

      Facebook groups:

      • BXL for Rent
      • Word of Mouth
      • BXL FOR RENT <500 euros
      • Fonds du Logement de la Région de Bruxelles-Capitale

        url: fonds.brussels
        Borrow, buy, rent, or set up a rental guarantee. Select the section on
        the website.

      • Brudomo

        02/563 53 90
        Call center open daily from 7:30 a.m. to 4:30 p.m.

      • Ciré

        logement@cire.be
        02 629 77 01
        02 629 77 21
        Monday through Thursday, 9:00 a.m. to 4:30 p.m. Make an appointment!
        Provides support to low-income families in finding
        suitable, affordable housing.

      • CAFA

        02 600 57 30
        Monday through Friday, 8:30 a.m. – 4:30 p.m.
        Housing Sector: Housing Services (socio-legal information on leases,
        social support, addressing housing safety issues, etc.); Housing Board
        (weekly list of private housing listings in the municipality);
        Renovation and Energy Services (information, advice)

      • Table logement du CPAS

        A CPAS office in every municipality

      • Union des locataires d’Anderlecht

        info@ulac-huvak.be
        02 520 21 29
        By appointment only (call Monday through Friday between 9 a.m. and 5 p.m.)
        Monday: 2 p.m.–5 p.m.
        Thursday: 9 a.m.–12 p.m.
        Information and advice on housing. Assistance with applications for public housing and financial aid. Social support for tenants.
        Assistance with resolving rental disputes.

      • Union des locataires de Schaerbeek

        info@ulschaerbeek.be
        02 218 52 66
        Phone hours: Monday through Friday, 9 a.m. to 5 p.m.
        In-person office hours: Monday through Wednesday from 10:00 a.m. to 12:00 p.m.
        Housing and rehousing for member families; Building management; Tenant advocacy; Theoretical and practical training through general meetings; Advocating for the right to housing in collaboration with other tenant associations.

      • Union des locataires de St-Gilles

        ulsaintgilles@yahoo.fr
        02 538 70 34
        Social and Legal Assistance Hours: Wednesdays from 2:00 p.m. to 4:00 p.m. and Fridays from 2:00 p.m. to 4:00 p.m.
        Housing Relocation Assistance Hours: Wednesdays from 2:00 p.m. to 4:00 p.m.
        Housing Search and Social Housing Information Office Hours: Tuesday from 2:00 p.m. to 4:00 p.m. and Thursday from 10:00 a.m. to 12:00 p.m.
        AIS Office Hours (Forest): Friday from 2:00 p.m. to 4:00 p.m.

      • SESO - Service Social de Solidarité Socialiste

        info@seso.be
        02 533 39 84
        Emergency hotline: Monday through Friday, 9:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m.

      • Habitat et rénovation (Sohab)

        02 639 60 12/14
        habitatetrenovation@skynet.be
        Their mission is to promote sustainable housing by improving living conditions and advocating for decent housing for all. They provide analysis of rental situations, assistance with finding housing, and mediation with landlords.
        Open Monday through Friday (except Tuesday) from 2:00 p.m. to 4:00 p.m.
        Legal consultation hours: by appointment

      • ADDS (Atelier des droits sociaux)
      • Caritas International : Housing Café de Bruxelles (only for refugees)

        02 229 36 11

      • Convivial (only for refugees)

        info@convivial.be
        Monday through Friday, 9 a.m. to 12 p.m.

      • SINGA (only for refugees)

        Solidarity Roommate Program
        Contact Lucie:
        lucieb@singa-belgium.org
        0478 91 81 12
        Find a spot in a shared apartment.

      • Mentor Escale (only for recognized minors)

        info@mentorescale.be
        02 505 32 32
        Application form for individual assistance (available on the website) to be submitted by email
        Transitional housing and housing search.